Frequently Asked Questions

Shipping Method
We utilize both USPS and UPS for shipments.
USPS Ground Advantage is 3 to 8 business days delivery.
USPS Priority Mail is 3 to 5 business days delivery.
UPS Ground is 2 to 5 business days delivery.
UPS 2-Day is 2 business day delivery.Shipments to Canada are shipped using USPS, and shipping times may vary between 5 and 15
business days. Customs fees and any additional delivery fees are the reasonability of the
customer.

Your USPS or UPS tracking number will be sent to you via email through Stamps.com to your
email address on your order. Once your package has been scanned by the carrier you’ll receive
tracking updates on your shipment.
NOTE: USPS tracking consistency has become very inconsistent. If you don’t see your USPS
tracking notes updating, please give it a couple of days. We fulfill all orders within 1-2 business
days.

Most orders are fulfilled and mailed out within 1 to 2 business days.

USPS Ground Advantage is 3 to 8 business days delivery.
USPS Priority Mail is 3 to 5 business days delivery.
UPS Ground is 2 to 5 business days delivery.
UPS 2-Day is 2 business day delivery.

Yes! The process for installing your Stove Shield is extremely easy! Simply place your Gas Stovetop or Ceramic Stove Shield on top of your cooktop and voila, enjoy your mess-free cooking!

Please contact us directly if you have any questions.

Yes! We love adding to our Gas Stovetop and our Ceramic Stove Shield collections. Please send us an
email at service@stoveshield.com.
If you have questions on how to locate your model number, we've put together a guide to find
your stove model number: Locate My Model Number

We offer a 30-day return policy.
Please see our Refund and Return Policy page for full details.

Our Gas Stove Shield’s are made for gas stoves and electric coil stovetops.

Gas Stove Shield Stovetop Protectors are built using a heat-resistant, FDA-compliant, hand-washable, durable coated PTFE fiberglass fabric.

Step One
Remove iron griddles/grates from stovetop. Ensure stovetop is clean and dry.
Step Two
Lay Gas Stove Shield on stovetop panel with yellow sticker-side up. Remove sticker.
Step Three
Place iron grates back into place and enjoy!

Once you place your Stove Shield on your stovetop, you can cook mess-free! Your Gas Stove Shield is
designed to catch spills, splashes and messes so you can spend your time enjoying life rather than
cleaning.
Your Gas Stove Shield is removable and easily hand washable at the kitchen sink. The non-stick
surface allows for debris to slide off easily. No more harsh, toxic cleaners!

Yes! Your Gas Stove Shield is built to handle the everyday wear and tear of cooking. Place it on your
stovetop and enjoy mess-free cooking.

Yes! Your Gas Stove Shield is built for all types of pots and pans, including Cast Iron.

Your Gas Stove Shield is non-stick and easily cleaned at your kitchen sink. No more harsh cleaners,
rough scrubbing or messy cooktops. Simply remove your Gas Stove Shield and wash off any debris at
your kitchen sink!

We hope you’ll love your Gas Stove Shield as much as we do. Each Gas Stove Shield comes with a 30-day return for refund policy (excluding any shipping fees). Please see our Return
Policy page for full details. Email service@stoveshield.com
any time and we are happy to help!

Sometimes product is damaged in transit – We will help!
Email service@stoveshield.comwith photos of the damaged Gas Stove Shield.

We will assess the damage and assist with processing a new shipment for a replacement.