Frequently Asked Questions

Shipping Method

We ship orders within 1-2 business days of receiving your order. We use USPS First Class Mail (3-5 business days) & USPS Priority Mail (2-3 business days) to ship most orders. Canadian orders are shipped using USPS, and shipping times may vary between 5 and 13 business days.

Order Tracking Number

You should receive your USPS tracking number via email through Stamps.com once your package has been scanned by USPS (typically 1-2 business days from the date we mail your parcel).

Fulfillment Production Time

Most orders are fulfilled and mailed out within 1 to 2 business days.

Stove Shield Shipping Time

We use USPS First Class mail and USPS Priority Mail for most orders placed on our website. USPS First Class deliveries typically arrive between 3 to 5 business days from when we ship your package, while USPS Priority Mail deliveries arrive between 2-3 business days from when we ship your package (Fulfillment takes an additional 1-2 business days). Shipping to Canada varies between 5 and 13 business days.

How is Stove Shield made?

Stove Shield Decal Protectors are made using a clear heat-resistant, hand-washable, durable polycarbonate. Stove Shield Stovetop Protectors are built using a heat-resistant, FDA-compliant, hand-washable, durable coated PTFE fiberglass fabric.

I want to return my order. How can I do this?

We offer a 30-day return policy. 

Please see our Refund and Return Policy for full details

Will you provide installation instructions?

Yes! The process for installing your Stove Shield is extremely easy. Unpackage & place the Stove Shield over the panel. It’s that easy! Please contact us directly if you have any questions.

I don’t see my Stove Shield available. Can you make my stove shield?

Yes! We love adding to our Stove Shield collection. Please send us an email at service@stoveshield.com.  

If you have questions on how to locate your model number, we’ve put together a guide to find your stove model number: Locate My Model Number